Major CT Electricity Suppliers Leave Customers Dissatisfied

If you want to be unhappy with your electricity company all you need to do is move to Connecticut and get service from one of the state’s major electricity providers. This is due in part to the fact that the region’s major electricity providers are among the most expensive in the entire nation. However, the problem is bigger than that. Connecticut’s two largest electricity suppliers rank among the lowest when it comes to customer service.

California-based J.D. Power & Associates did an analysis of the nation’s electricity providers based on customer service satisfaction surveys. They divided the country into four regions and assessed the customer satisfaction of more than 120 companies in those regions. The Eastern region (consisting of 29 electricity providers) was found to provide the worst customer service in general with Connecticut Power Utilities ranking among the very worst.

In fact, Connecticut Light & Power was tied for very last place with a New York electricity provider. United Illuminating, Connecticut’s other major electricity supplier, didn’t fare much better since it was tied for fourth worst place among all of the companies in the region. On a 1000 point scale, both companies received barely more than half the available points when ranked by customers. Interestingly, United Illuminating is doing a lot worse than it was in years past but Connecticut Light and Power actually received more points this year than last year despite the fact that it’s ranked at the bottom of the list.

Six different factors were taken into consideration when it came to customer service satisfaction. Price was one major factor that definitely influenced people’s dissatisfaction. Connecticut has the second-highest electricity rates in the nation (behind only Hawaii) and customers are none too happy about the issue. The other five criteria considered were power quality and reliability, billing and payment options, corporate citizenship, communication skills and general customer service.

This doesn’t mean that everyone in the state of Connecticut has to be unhappy with their electricity service, however. Deregulation means that customers can choose to get their electricity from smaller independent providers. These low cost CT electric providers may have the ability and interest to provide both lower prices and higher-quality customer service.

Source: http://www.hartfordbusiness.com/news13986.html